Return Policy

Return Policy

Hicktrade overseas purchase return process

1. Currently, only return service is provided for overseas purchases, and exchange service is not supported for the time being. Due to the impact of the new crown epidemic, Hicktrade's global return and pickup service will be delayed. After the recovery, the logistics company will pick up the goods as soon as possible.

2. Select the quantity of returned goods and the reason for return.

3. Confirm the return method and door-to-door pickup address: The system will prompt you to pay the return shipping fee based on the return reason you choose, and calculate the estimated total refund. After confirmation, click the Submit button to enter the return application process.

4. Submit customs clearance information: All overseas purchase returns need to be returned to Hicktrade's overseas warehouse. According to the customs clearance requirements of international customs, you need to provide valid ID information for customs clearance. Hicktrade's authorized carriers will notify you by email or SMS within 24 hours after you successfully submit your return application to upload customs clearance information on our official website.

5. Agree on the time of door-to-door pickup: After receiving accurate and valid customs clearance information, we will entrust the courier to contact you through the mobile phone number you provided and arrange the time of door-to-door pickup. At that time, please keep your phone open.

6. Prepare the return package: Before the courier picks up the goods, please place the returned goods in the packaging box or packaging bag. Note: The courier does not provide any product packaging services.

7. Return shipping fee deduction: When the courier picks up the goods, you do not need to pay any return shipping fees. Note: If you return the goods for reasons other than product quality, you will need to bear the international return fee, which will be directly deducted from your product refund.

8. Waiting for refund: After the express delivery is successfully picked up, you will need about 15-30 days to receive the refund, and the refund will be returned to your original payment account. The average time for the returned goods to be shipped back to Hicktrade's overseas warehouse is 15 working days. The average processing time for a refund is 3-10 working days (from the time the Hicktrade overseas warehouse receives the goods and confirms that the goods meet the return terms and can arrange a refund).